RETURNS & EXCHANGES

How can I return a product?

Once the order has been delivered to your address, you will have up to 5 business days to request a withdrawal. To make the return, the product must be in the original packaging, without manipulation and without having opened it.

To make a return you must contact us through our whatsapp +57 3183228170 during the hours of Monday to Friday from 8:00 am to 6:00 pm or through our email hello@buskincare.com

For the return of the product, the client bears the cost of the freight to our warehouse, in case of a product change, the client bears the new cost of the returned freight. In case you want the money back, we will make the disbursement to a bank account that you provide us. Money returns are made on Fridays.

In the event that you request a second return of the same order, buskincare.com reserves the right to accept or reject the second request.

Right of Withdrawal: The maximum term to exercise the right of withdrawal is five (5) business days from the delivery of the good at the address registered at the time of purchase.

The return of the money in exercise of the Right of Withdrawal will be made no later than thirty (16) calendar days from the moment the product returns to our warehouse, the client must provide a bank account to make the return through electronic transfer.

Return or exchange for quality:

In accordance with the provisions of the Colombian Consumer Statute, buskincarecolor.com will proceed to accept changes and returns of purchased products that are defective and/or whose quality deficiency is not suitable for the use for which it is intended, according to with the parameters of the guarantees granted by the respective producer. BU will have 15 business days to make the changes and/or returns, which will be counted from the moment the Client presents his claim. In the previous events, the shipping costs will be assumed by BU.

For warranty, change and/or return claims, you must contact us through our WhatsApp +57 3183228170 from Monday to Friday from 8:00 a.m. to 6:00 p.m. or through our email hello@buskincare.com

How to change a product?

Once the order has been delivered to your address, you will have up to 15 calendar days to make the change request. To make the change, the product must be in the original packaging, without manipulation and without having opened it.

To make a change you must contact us through our whatsapp +573183228170  Monday through Friday from 8:00 a.m. to 6:00 p.m. or through our email hello@buskincare.com

The changes have no cost, the freight of the product to our warehouse is the responsibility of the client, once it arrives at our warehouse we will give you a voucher so that you can redeem it for a product of the same value or less, in case the value of the product exceeds the value of your initial purchase you must make the payment with the method you want.