FREQUENT QUESTIONS
At BU we want to help you in the purchase process, which is why we share with you a series of frequently asked questions that can help you answer your questions.
SHOPPING
Buying in BU is very easy, follow the following steps:
1. To search for the product you want to buy you can browse through the categories in our menu, use the search bar. When you find the product you want, select the color (applies to makeup products) and add it to your shopping bag by clicking the BUY NOW button.
2. Once you have added the product you can continue browsing and adding the products you want to the bag.
3. When you have added all the products you want to buy, locate your shopping bag that is in the upper right area and click on it.
4. There the summary of your order will be displayed, check the products you have in your bag and click on FINISH PURCHASE.
5. You will enter the first step of the checkout, where you will see the summary of your order. Click on the continue button
6. Enter your e-mail to identify yourself
7. Diligence and verify your personal data and delivery data.
8. Choose the payment method you want: You can choose a Credit Card, Mastercard - Visa Debit Card, PSE (Debit Card; savings account or current account), Baloto, Effecty or PAYU link.
9. Once you have completed the data entry, click on the FINISH PURCHASE button.
10. Check the confirmation message of your purchase and wait for the confirmation email.
11. Receive your order at the door of your house or the place you want.
If you have any questions about the purchase process, you can contact us through our Customer Service line 3183228170 from Monday to Friday from 8:00 am to 6:00 pm or through our mail. Hello@buskincare.com
What are the means of payment that I can use in the online store?
At buskincare.com you can pay with a Credit Card, MasterCard Debit Card, Debit Card (PSE), Baloto, Efecty, PAYU link.
How can I buy with a Credit Card?
You must have the credit card authorized by your bank for Internet purchases, for this you must contact them.
- You must verify and enter the card details correctly: deductible, expiration date and security code field.
- Validate the value you want to buy with the quota or fund of your credit card.
Our payment gateway (PAYU) will carry out a validation process of the veracity of the purchase and card with the bank, the times vary depending on each bank, in this case, the approval time may take up to 4 hours. These validations and approvals are completely out of our responsibility. The delivery time will start to run once your bank approves the payment.
How can I use a discount coupon?
The coupon must be made effective when you are in the first step of the checkout (Purchase Summary) or at the moment you are entering your personal data (Personal Information), to enter it you must select the option "Add discount coupon". Enter the discount coupon code in the corresponding box and click add. If your coupon is approved by the system, the value of your account will be readjusted immediately so that you can proceed to pay the remaining value by choosing a means of payment.
Is it safe to shop at Buskincare.com?
Shopping at Buskincare.com is 100% safe. Our electronic commerce technology platform is SHOPIFY and our payment ally PAYU LATAM, have the PCI DSS certification for the secure handling of credit card information.
In addition to this, your data is safe with us, you can consult our privacy policy and the management of your personal data. Consult them in Privacy and data treatment policies.
SHIPPING
How I can keep track of my order?
To track your order, you must use the TCC guide number that arrives in the mail when your purchase was shipped, entering www.tcc.com.co, put the number there and you can see the status of your order or write to us Whatsapp 3183228170 and we will help you.
In how many days do I receive my order?
Orders are usually delivered to the carrier some 36 business hours after your payment is confirmed or sooner. Once your order is delivered to the logistics operator, you will receive it within a period between 2 and 10 business days, depending on where you are in the country.
*Orders you place during national events such as Cyber Monday, Black Friday or HOTSALE may have longer delivery times. You can verify the delivery days at the time of making your purchase.
TCC, as a logistics operator, will make a maximum of two (2) delivery attempts for the orders you have placed. In the event that the delivery attempts are unsatisfactory, the orders will be returned to the distribution center and we will proceed to refund your money, except for the value of the shipment, without any type of interest, compensation or additional amount and regardless of the cause or origin that the return may have, according to the established times.
Delivery days are counted in business days, which correspond to Monday through Friday. Saturdays and Sundays DO NOT count as business days, nor do holidays. For orders placed on Saturdays, Sundays or holidays, the delivery time will begin to apply from the next business day.
What happens if I want to change the delivery address or I made a mistake entering my purchase details?
You must contact us through our WhatsApp 3183228170 from Monday to Friday from 8:00 am to 6:00 pm or through our email Hello@buskincare.com
What do I do if I was not there at the time of delivery?
In this case, the carrier may leave it with any person of legal age who is at the registered address or at the gate of your residential unit. If there is no one to receive the order, a new delivery attempt will be made the next business day. Our logistics operator TCC will make 2 delivery attempts before being returned to our warehouses.
RETURNS & EXCHANGES
How can I return a product?
Once the order has been delivered to your address, you will have up to 5 business days to request a withdrawal. To make the return, the product must be in the original packaging, without manipulation and without having opened it.
To make a return you must contact us through our whatsapp 3183228170 during the hours of Monday to Friday from 8:00 am to 6:00 pm or through our email hello@buskincare.com
For the return of the product, the client bears the cost of the freight to our warehouse, in case of a product change, the client bears the new cost of the returned freight. In case you want the money back, we will make the disbursement to a bank account that you provide us. Money returns are made on Fridays.
In case you request a second return of the same order, buskincare.com reserves the right to accept or reject the second request.
Right of Withdrawal: In accordance with the right of withdrawal enshrined by law 1480 art. 47, the maximum term to exercise the right of withdrawal is five (5) business days from the delivery of the good at the address registered at the time of purchase.
The return of the money in exercise of the Right of Withdrawal will be made no later than thirty (16) calendar days from the moment the product returns to our warehouse, the client must provide a bank account to make the return through electronic transfer.
Return or exchange for quality:
In accordance with the provisions of the Colombian Consumer Statute, buskincarecolor.com will proceed to accept changes and returns of purchased products that are defective and/or whose quality deficiency is not suitable for the use for which it is intended, according to with the parameters of the guarantees granted by the respective producer. BU will have 15 business days to make the changes and/or returns, which will be counted from the moment the Client presents his claim. In the previous events, the shipping costs will be assumed by BU.
For warranty, exchange and/or return claims, you must contact us through our WhatsApp 3183228170 from Monday to Friday from 8:00 a.m. to 6:00 p.m. or through our email hello@buskincare.com
How to change a product?
Once the order has been delivered to your address, you will have up to 15 calendar days to make the change request. To make the change, the product must be in the original packaging, without manipulation and without having opened it.
To make a change you must contact us through our whatsapp 3183228170 Monday through Friday from 8:00 a.m. to 6:00 p.m. or through our email hello@buskincare.com
The changes have no cost, the freight of the product to our warehouse is paid by the client, once it arrives at our warehouse we will give you a voucher to redeem for a product of the same value or less, in case the value of the product exceeds the value of your initial purchase you must make the payment with the method you want.
